CALYX GLASS

Shipping & Delivery Policy

1. Shipping Method and Delivery Times

Calyx Glass uses Aramex Store-to-Door for domestic deliveries within South Africa.

Our estimated delivery time is 5–11 business days from dispatch. Delivery times may vary depending on the destination, courier operations, public holidays and other logistical circumstances.

Orders require 1–3 business days for processing, quality inspection and packaging before dispatch. Business days exclude weekends and public holidays.

2. Shipping Fees

All applicable shipping fees will be displayed at checkout before payment. Additional charges, where applicable, will be disclosed before an order is placed.

3. Tracking and Delivery

Once your order has been dispatched, tracking details will be provided where available. Customers can use their tracking number on the Aramex website to follow their parcels.

Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the parcel where required.

4. Delivery Delays

Although Calyx Glass aims to meet the estimated delivery timeframe, delays may occur due to circumstances beyond our reasonable control, including courier disruptions, adverse weather, public holidays and logistical issues.

Calyx Glass is not responsible for delays caused by circumstances beyond our reasonable control, provided that we have complied with our legal obligations and have not caused or contributed to the delay through our own breach.

We will make reasonable efforts to assist customers in tracking delayed shipments. However, nothing in this policy excludes a customer's statutory rights if an order is unreasonably delayed, lost or not delivered.

5. Damaged, Lost or Undelivered Parcels

All products are carefully packaged before dispatch to minimise the risk of damage.

Customers should report damaged, missing or undelivered parcels to Calyx Glass as soon as reasonably possible, providing their order number and relevant evidence where available.

We will investigate delivery issues with Aramex and provide any remedy required by applicable South African law. Customers retain their statutory rights regarding damaged, defective or undelivered goods.

6. Limitation of Liability

To the maximum extent permitted by South African law, Calyx Glass excludes liability for indirect or consequential losses arising solely from courier delays beyond our reasonable control.

This limitation does not apply where liability cannot legally be excluded, including liability arising from our own failure to meet applicable delivery obligations or any mandatory consumer rights.

7. Contact Information

For shipping enquiries or assistance with an order, please contact:

Business: Calyx Glass
Email: calyxglassza@gmail.com
Website: [Insert website URL]

Please include your order number in all enquiries.

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CALYX GLASS
Calm is a Reading, not a promise.
Proudly South African.